Complaints against Western Trust rose by over a quarter last year

Thu, 27/06/2013 - 13:15 -- Editor

The number of complaints received by the Western Trust rose by over a quarter in the past year, from 467 in 2011/12 to 591 in 2012/13.

Since 2009/10, the number of complaint issues received by the Western HSC Trust increased by 21.4% from 487 to 591 in 2012/13.

During 2012/13, 591 complaint issues were received by the Western HSC Trust, of which, almost three fifths (343, 58.0%) were related to the Acute POC (Table 10).

During the last four years, the proportion of complaint issues received by the Western HSC Trust relating to the Acute POC increased by 14.1 percentage points, from 43.9% (214) in 2009/10 to 58.0% (343) in 2012/13 (Table 10). 

Between 2009/10 and 2012/13, the proportion of complaint issues received by the Western HSC Trust relating to the Family & Child Care POC decreased by 7.2 percentage points, from 14.8% (72) to 7.6% (45) in 2012/13 (Table 10).