Western Trust launches 'Phone First' service

Mon, 18/01/2021 - 20:06 -- Editor

A new ‘Phone First’ service is being rolled out to cover the Western Trust’s Altnagelvin and South West Acute Hospital’s Emergency Departments (EDs).

This will also cover the Urgent Care and Treatment Unit in Omagh Hospital and Primary Care Complex Hospital, with effect from 08:00 am on Monday 25th January 2021 and will run from 08:00am to 12 Midnight 7 days per week.

The ‘Phone First’ service, aims to ensure that patients can get direct access to the right care, avoiding busy waiting rooms and staying safe.

A Trust spokesperson said: “When you call the ‘Phone First’ service your condition, or that of the person you are calling on behalf of, will be clinically assessed and arrangements made for you to access the most appropriate service to your needs.  At present units in the Western Trust are only offering booked appointments for minor injuries in adults. You may receive telephone advice on minor illness via the phone first service or be directed to see your General Practitioner or to attend ED."